Privacy Policy

Last updated: November 13, 2025

At Matrix Websites ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website matrixwebsites.com.au or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you contact us, request a quote, or use our services, including:

  • Name and contact details (email address, phone number)
  • Business name and business information
  • Payment information (processed securely through third-party payment processors)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • Browser type and version
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process your transactions and manage your orders
  • Communicate with you about our services, including responding to inquiries
  • Send you updates, promotional materials, and marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

3. Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., payment processors, hosting providers)
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at [email protected]

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Matrix Websites

Email: [email protected]

Phone: 0468 655 320

Website: matrixwebsites.com.au

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